We offer HIPAA compliant online video counseling!
You are required to create an account to use this service.
Already have an account? Login Here
Don't have an account?
Please fill out the form below with your Name, Email Address and Phone Number and I will reach out to you. Once we have established contact I will create your account and you will receive a followup email to complete the account setup.
The account setup must be completed before you can attend a video session.
Steps for checking into your Online Video Session:
- Login to your account using the link above.
- Navigate to the calendar and click on your appointment to locate the 'Check In' button.
- Click 'Check In' to enter the virtual room where we will meet for the session.
- Locate the chat feature in the bottom right corner to communicate with me before beginning the session.
- When we are ready to begin press 'Start Session' to activate your microphone and camera.
- Your computer may show a message asking to allow the program to access your microphone and camera.
Are You Ready For Online Counseling?
Do you have a laptop, desktop PC or Mac which is 3 years old or newer?
Older devices may struggle to run the program properly.
Is your space equipped with a modern internet connection that is reliable?
Connecting directly to your router using an Ethernet cable for wired internet is recommended though wireless networks can work fine as well.
Have you downloaded Chrome or Firefox to your computer to use as your internet browser?
Standard browsers such as Internet Explorer, Microsoft Edge or Safari on a Mac may encounter compatibility issues with the video software as those browsers are not as up to date with modern code.
Do you have access to a working webcam?
Most modern laptops have built in webcams which will work great for online counseling! If you have a desktop PC or Mac you may need to purchase and set up an external webcam.
Are you comfortable navigating computer software?
The online portal is easy to navigate and does not require any training to use. However, those who find computers to be confusing or frustrating in general may not be a good fit for online counseling.
What is Telehealth?
Telehealth (aka: teletherapy, tele-mental health, distance therapy, e-counseling, etc.) is used sometimes as a platform to provide electronic mental health counseling services for clients. It is utilized for a variety of reasons, but the most common use is when either the client or therapist is ill and unable to meet in person for their session.
How does telehealth work?
Our therapists use specialized software(s) designed for just this purpose. Your visit will take place via webcam, tablet, or phone.
Is it secure?
YES. If you choose to utilize one of our secure options (our website or Zoom). This is the primary reason our therapists utilizing secure software(s) for remote visits. They are private and confidential according to the regulations set out by the HIPAA law. However, should you choose, there are other platforms options (Facetime, Skype, Google Voice, and phone) available that can be used at your own risk but are NOT secure, and we can not guarantee your privacy.
Do I have to use this service?
NO. In-person counseling is preferred when feasible, and you are in no way required or obligated to use telehealth services. However, if you would like to see your counselor remotely for your convenience, we will provide you with options to do so.
How much will it cost?
A telehealth session visit will be considered exactly the same as a regular in-person visit. That means you will be responsible for whatever copay, coinsurance, or self-pay fee you usually pay.
Will my insurance cover it?
Based on recent updates to federal/state legislation, this should now be covered as the equivalent of a regular visit. However, we do recommend that you call your insurance company and check whether your plan reimburses for telehealth visits as regular visits. Our office administrator can help you with this if you have further concerns or questions. *Reminder only Licensed Professional Counselors who are in-network with your insurance provider can bill for insurance.
How often can I use telehealth instead of in-person sessions?
This will be determined on a case-by-case basis, so please discuss it with your therapist. Given the recent world health crisis, these services are highly encouraged if you are feeling sick or if your therapist is ill. Telehealth sessions will take place on the same day and at the same time as your typical in-person session (unless unexpected circumstances occur and then our office will be in contact immediately).
Do I need to be in a specific state?
According to licensure regulations, therapists are only permitted to practice in the state in which they are licensed. For telehealth sessions, this pertains to where the patient and counselor are located at the time of the session (i.e., home, school, etc.). Our therapists are only allowed to provide services to those clients in the state of Mississippi at the time of their session.
How do I utilize telehealth sessions?
You will request or agree to a telehealth services, and we will contact you for more information as to which platform you and the therapist will use (website, Zoom, Skype, Facetime, etc.). You may be required to download an app, software, or create an account to get started, but our office will contact you with specific details/links on the before the session beings. You will also need to sign a telehealth agreement form to receive these services. https://drive.google.com/open?id=15tNYenUw3iu1w3riHKMDy2grfWbwVd08
What You Will Need for a Telehealth Session:
- Private space with minimal background noise
- A good internet connection
- A computer, phone, or tablet
- Headphones (this helps with privacy and also audio quality)
- Good lighting (a lot of therapy is non-verbal, so the more clear the image, the better)
- Downloading the app that you agree to use for the telehealth session (Zoom, Facetime, Skype, etc.)
- Review and sign the telehealth agreement form
- Patience… the internet lags or glitches, and that’s a normal part of using these platforms for therapy. If you get disconnected, all will be okay, and we will try and reconnect with you via the same platform (if available) or by the agreed-upon back up connection.